Chatline

Data Deletion Instructions

Chatline (Codecano Technology) processes WhatsApp data on behalf of the businesses that use our platform. This page explains how to have data deleted, whether you are a business customer, a member of a customer’s team, or a person who has messaged a business through WhatsApp.

If you are a business customer (workspace owner)

  1. Sign in to the dashboard and go to Settings → Organization.
  2. Disconnect your WhatsApp Business Account under WhatsApp if you want the access token removed immediately.
  3. Choose Delete workspace (owners only) or email chatline.support@codecano.com from the owner’s address with the subject “Delete workspace”.
  4. We delete all workspace data — contacts, conversations, messages, media, templates, campaigns, automation rules, API keys, webhook logs and team accounts — within 30 days. Invoices are kept for the period required by tax law.

If you are a team member

Go to Settings → Security and choose Delete my account, or ask your workspace owner to remove you. Your profile is deleted; audit-log entries that record your past actions are kept for the workspace’s records with your name replaced by “Deleted user”.

If you messaged a business on WhatsApp

The business you messaged controls your conversation data. Contact that business and ask them to delete your contact record; they can do this from theirChatline dashboard in a few clicks, which removes your messages, media and profile from our systems. If you cannot reach the business, email chatline.support@codecano.com with the business name and the WhatsApp number you used; we will forward the request and confirm deletion.

To stop receiving messages from a business, reply STOP to it or use WhatsApp’s own “Stop marketing messages” option; both are honoured immediately.

Meta / Facebook Login data

When a business connects its WhatsApp Business Account through Meta’s Embedded Signup we receive an access token and business account identifiers. Disconnecting the account in Settings → WhatsApp deletes the token at once. You can also remove Chatline from your Meta Business Settings under Integrations → Connected apps, which invalidates the token on Meta’s side.

Confirmation

Every deletion request sent to chatline.support@codecano.com receives a written confirmation with a reference number once completed, normally within 30 days.